Case Study: Telecom Expense Audit for Regency Senior Living

Client Overview

Regency Senior Living
Regency Senior Living operates 10 assisted living communities, spending approximately $270,000 per year on telecom-related expenses, including landlines, internet, cell phones, and cable services.

The Problem

Challenges Faced:
Regency Senior Living faced escalating telecom expenses across their 10 communities, totaling $270,000 annually. They lacked visibility into the cost breakdown and were unaware of potential billing errors or inefficiencies.

Impact on Business:
The high telecom expenses were impacting the bottom line, reducing the budget available for other essential operational costs and improvements within the communities.

The Discovery

Analysis and Insights:
Regency Senior Living was intrigued by Limitless’s no-risk, shared savings model and agreed to a comprehensive audit of their telecom expenses. The audit covered:

• Landlines
• Internet
• Cell Phones
• Cable Costs

Key Findings:

• Non-existent phone lines were being billed.
• Multiple billing errors and overcharges were identified.
• Consolidation opportunities existed for cable services, leading to better-negotiated rates.

The Solution

Implementation:
Once the audit was completed, a follow-up conference call was held to review the findings and agree on the corrective actions. All changes were implemented with minimal disruption to Regency’s operations.

The Results

Impact and Outcomes:
The audit resulted in significant cost savings for Regency Senior Living:

• Overall Savings: $83,220 annually, equating to a 30% reduction in total telecom expenses.
• Breakdown of Savings:
  • 37% reduction on cable costs.
  • 29% reduction on landline expenses.
  • 27% reduction on cell phone charges.
• Error Resolution: Corrected a $800 monthly billing error that had been mistakenly billed for 10 months.

Client Feedback:
Regency Senior Living expressed high satisfaction with the cost reductions and the professional approach taken by Limitless. The transparency in communication and the shared savings model were particularly appreciated.

Conclusion and Key Takeaways

Success Summary:
Limitless’s comprehensive telecom expense audit and strategic negotiation delivered a 30% cost reduction, significantly lowering Regency’s annual telecom expenditure.

Key Takeaways:

• Detailed audits can uncover hidden expenses and billing errors that go unnoticed for months.
• Negotiating national contracts can provide better rates than multiple individual agreements.
• A shared savings model ensures no-risk cost reduction.

Call to Action

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